I filled out the forms at once and sent them back. The big boss writes back "Thank you! You were the first one!"
Weeks go by and everyone else is getting what they needed. Except me. Big Boss claims I never sent her the forms.
I would have forwarded him his email.
Finally, I called her and said "Are you in your office?"
She said yes. I said "Don't move" and drove across town with all the forms. Then I stood over her while she scanned the request forms into her computer. Finally (and thank God she has a sense of humor) I made her sign a statement saying she had received them on that date.
I probably would have forwarded the email to them every single time and at some point started cc:ing their boss.
Similarly, the office administrator cannot seem to keep track of email from my branch. She needs a weekly form for one of our contracted employees. I've been taking weekly photos of the forms with my cell phone and emailing them from my phone address. Administrator writes back to tell me she got it and thanks me.
TODAY, she calls telling me she needs the weekly forms, where are they? I re sent every last one. All of a sudden, it's okay to fax them and she mouths off to my employees that I never sent the items. Meanwhile, I am looking at all the emails of her commentary that she received them.
Instead of sending the forms again, forward her the emails where she acknowledges that she received them.