I'm unclear about the callbox. Is the purpose of the callbox for customers to call for help if they need it? If they aren't supposed to use it, why is it there? If it is only for the use of employees, can't something be done to it so that it can't be used by customers?
Yes, the call-box is there for customers to call for help when they need it.
It is also there for the employees who park in the garage to use when they need help.
But the client manager, who is the Director of Parking and Transportation services, does not want any customer pressing the call button on the call-box for help since the calls from the call-box directly go to the Parking office where she and her 2 staff members work.
She also
does not want the call-box disconnected or the calls from the call-box re-routed to my former co-worker.
I found out more information from my former co-worker later today.
The university
does not want a sign posted at the call-box directed to the customers stating to
not press the call button for help.
Also...
The client supervisor
still wants my former co-worker to literally prevent any customer from pressing the call button on the call-box because according to the client supervisor, the parking office staff
cannot handle any calls from customers pressing the call button on the call-box in addition to university employees pressing the call button on the call-box and so on.