Bad Manners and Brimstone

I find it very weird.

Where I work, it’s almost a guarantee that those types of people are looking for a same day appointment. Usually on the weekend. It all seems so fake to me.

You think wanting to treat the other person on the phone as a human and not a bot and exchange basic pleasantries means they are fake or wanting special treatment. That is so cynical.

I think this would be a very nice exchange:
Me: Hi, this is Hmmm, thank you for calling theater. How may I help you?
Customer: Hi, Hmmm, how are you today?
Me: I'm well and I hope you are to.
Customer: I am, Happy Valentine's Day!
Me: Thank you and you to. How may I be of assistance?
Customer: Thank you. I'm calling to check on seating availability for this evening.

It's called pleasantries because it's supposed to be a pleasant exchange between two individuals. How often do we hear or read about irate customers calling or just rude people who treat the customer service rep as just an automated voice box. Obviously this theater wants to give a more inviting experience for their clients or they'd invest in a cheap solution of "please press 1 for show times".